Política de reembolso

1. We accept returns within 14 days only.

2. All returns are subject to a 30% restocking fee, excluding of shipping, handling and insurance charges. 

3. For customers who have Free Shipping and would like to return certain merchandise you will incur an additional $8.95 shipping charge to compensate shipping charges.

4. The item must be returned in its original condition, unworn and unaltered in any way.

5. Special orders and personalized items can not be returned for reasons other than defects in materials or workmanship. If there was an error made on our part, we will happily exchange your order.

6. Processing, shipping, handling and insurance charges are not refundable. 

7. TheReal.NYC is not responsible for any item that it does not actually receive or that is not returned in accordance with the above terms.